Resources for Executives, Managers, & Leaders

Concepts, Tools, Advice, & Assistance

Karl has pioneered a number of important concepts in business during his career. He is listed as one of the Top 100 Thinkers in America on the topic of leadership.

Widely regarded as the "father of the customer service revolution," he introduced the concept of service management to the business world with his best-selling book Service America!: Doing Business in the New Economy (co-authored with the late Ron Zemke).

He has lectured and consulted to executives and management groups all over the US, and in Argentina, Australia, Belgium, Brazil, Canada, Colombia, Denmark, Dominican Republic, Ecuador, England, Finland, Hong Kong, Ireland, Israel, Japan, Korea, Malaysia, Mexico, the Netherlands, New Zealand, Scotland, Singapore, South Africa, Sweden, and Thailand.

Thoughts On Leadership . . .


“We has met the enemy, and they is us.”

~ Pogo (cartoon character)


“Whom the gods would destroy, they first grant 40 years of business success.”

~ Peter Drucker


“Intelligent people, when assembled into an organization, will tend toward collective stupidity.”

~ Albrecht’s Law

Lectures/Seminars/Webinars by Karl

      • "Practical Intelligence: the Art & Science of Common Sense" viagra structure Download pdf

      Consulting Services by Karl & KAI

      Download Selected White Papers

            • "The Triune Intelligence Model: an Optimistic View of Human Capability" (12 pages, .pdf) Download pdf

              • "The Polyintelligent Leader" (12 pages, .pdf) Download pdf


              Read Selected Online Articles

                • Karl explains "Social Intelligence: the New Science of Success" View

                  • Karl describes "Third Wave Thinking: Survival Skills for the New Millennium" View

                    • Karl predicts "The Next Big Wave will be the BrainWave" View

                      • Visit Karl's blog: "BrainSnacks," at Psychology Today Magazine View

                        • Interactive / Online Brain Exercise: the Thinker's Test View

                        • See All Articles View