Resources for Executives, Managers, & Leaders

Concepts, Tools, Advice, & Assistance

Karl has pioneered a number of important concepts in business during his career. He is listed as one of the Top 100 Thinkers in America on the topic of leadership.

Widely regarded as the "father of the customer service revolution," he introduced the concept of service management to the business world with his best-selling book Service America!: Doing Business in the New Economy (co-authored with the late Ron Zemke).

He has lectured and consulted to executives and management groups all over the US, and in Argentina, Australia, Belgium, Brazil, Canada, Colombia, Denmark, Dominican Republic, Ecuador, England, Finland, Hong Kong, Ireland, Israel, Japan, Korea, Malaysia, Mexico, the Netherlands, New Zealand, Scotland, Singapore, South Africa, Sweden, and Thailand.

Lectures/Seminars/Webinars by Karl

    • "Social Intelligence: the New Science of Success" Download pdf

      • "Practical Intelligence: the Art & Science of Common Sense" Download pdf

      • Request a Speech, Seminar, or Webinar by Karl Email Request

      Consulting Services by Karl & KAI

      • Executive / Strategic Coaching Download pdf

      • Mindfulness Training/Coaching Download pdf

      • Coaching Tools: Social Intelligence Profile Overview

      • Request Consultation/Coaching by Karl Email Request

      Download Selected White Papers

        • Business Book Review — Social Intelligence: the New Science of Success (8 pages, .pdf) Download pdf

          • Business Book Review — Practical Intelligence: the Art & Science of Common Sense (8 pages, .pdf) Download pdf

            • "The Triune Intelligence Model: an Optimistic View of Human Capability" (12 pages, .pdf) Download pdf

              • "The Polyintelligent Leader" (12 pages, .pdf) Download pdf

              • See All Downloads View


              Read Selected Online Articles

                • Karl explains "Social Intelligence: the New Science of Success" View

                  • Karl describes "Third Wave Thinking: Survival Skills for the New Millennium" View

                    • Karl predicts "The Next Big Wave will be the BrainWave" View

                      • Visit Karl's blog: "BrainSnacks," at Psychology Today Magazine View

                        • Interactive / Online Brain Exercise: the Thinker's Test View

                        • See All Articles View