Resources for Executives, Managers, & Leaders

Concepts, Tools, Advice, & Assistance

Karl has pioneered a number of important concepts in business during his career. He is listed as one of the Top 100 Thinkers in America on the topic of leadership.

Widely regarded as the "father of the customer service revolution," he introduced the concept of service management to the business world with his best-selling book Service America!: Doing Business in the New Economy (co-authored with the late Ron Zemke).

He has lectured and consulted to executives and management groups all over the US, and in Argentina, Australia, Belgium, Brazil, Canada, Colombia, Denmark, Dominican Republic, Ecuador, England, Finland, Hong Kong, Ireland, Israel, Japan, Korea, Malaysia, Mexico, the Netherlands, New Zealand, Scotland, Singapore, South Africa, Sweden, and Thailand.