Concepts, Tools, Advice, & Assistance
Karl has pioneered a number of important concepts in business during his career. He is listed as one of the Top 100 Thinkers in America on the topic of leadership.
Widely regarded as the "father of the customer service revolution," he introduced the concept of service management to the business world with his best-selling book Service America!: Doing Business in the New Economy (co-authored with the late Ron Zemke).
He has lectured and consulted to executives and management groups all over the US, and in Argentina, Australia, Belgium, Brazil, Canada, Colombia, Denmark, Dominican Republic, Ecuador, England, Finland, Hong Kong, Ireland, Israel, Japan, Korea, Malaysia, Mexico, the Netherlands, New Zealand, Scotland, Singapore, South Africa, Sweden, and Thailand.
Thoughts On Leadership . . .
“Intelligent people, when assembled into an organization, will tend toward collective stupidity.”
~ Albrecht’s Law
“We has met the enemy, and they is us.”
~ Pogo (cartoon character)
“Whom the gods would destroy, they first grant 40 years of business success.”
~ Peter Drucker
Download Selected White Papers
Business Book Review — Social Intelligence: the New Science of Success (8 pages, .pdf) Download pdf
Business Book Review — Practical Intelligence: the Art & Science of Common Sense (8 pages, .pdf) Download pdf
"The Triune Intelligence Model: an Optimistic View of Human Capability" (12 pages, .pdf) Download pdf
"The Polyintelligent Leader" (12 pages, .pdf) Download pdf
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Read Selected Online Articles
Karl explains "Social Intelligence: the New Science of Success" View
Karl describes "Third Wave Thinking: Survival Skills for the New Millennium" View
Karl predicts "The Next Big Wave will be the BrainWave" View
Visit Karl's blog: "BrainSnacks," at Psychology Today Magazine View
Interactive / Online Brain Exercise: the Thinker's Test View
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