Service America: Leading the New Customer Revolution
Every CEO, manager, and aspiring leader should have a copy of this book close at hand, whether they’re in a commercial enterprise, the non-profit sector, or the public sector.
This is the Millennial Edition of the classic best-seller (500,000 copies, 7 languages) that launched the customer revolution in America and many other countries. Revised to meet the challenges of the digital age, it’s a handbook for transforming any organization into an outstanding service enterprise.
Have Karl Speak at Your Event
Ron Kaufman, Singapore:
"Service America: Leading the New Customer Revolution is a true classic, and this updated millennial edition proves why. It brings the original “customer revolution” thinking forward into today’s digital, always-on world, while keeping the message clear, practical, and leadership-focused."
MORE ABOUT SERVICE AMERICA (IN DRAFT)
MORE ABOUT KARL ALBRECHT
Professor Matt Minahan, Leading Authority on Organization Development:
". . . chock full of Karl's lifetime of knowledge and experience in making organizations better. His focus on customer service goes way beyond the platitudes you'll find in other books. There are concepts, theories, and models in here that make it the best how-to-serve-customers-better book I've ever read. This update is perfectly suited to these automated-and-AI times."
Order From Amazon:
Hardback, Paper, & E-book
Leading Experts Say . . .
Kirkus Reviews:
"Albrecht updates his classic bestseller . . ." "Very readable . . ."
". . . presents a revolutionary vision for the future that includes a plan for mandatory national service and an overhaul of the American educational system."
Professor Jay Kandampully, Ohio State University:
"In the early 1990s, when I was a PhD student, I had the good fortune of reading Dr. Karl Albrecht’s Service America. That book transformed my thinking, shaped my research focus, and influenced the trajectory of my career as a service professor. Few books have had such a lasting professional and personal impact on me. I experienced a similar sense of intellectual and emotional renewal while reading Dr. Albrecht’s latest work, Service America: Leading the New Customer Revolution."
